Principle 5: The victim and/or their duly appointed representative(s) should be treated with fairness, dignity, respect and empathy, with due care for the situation in which the victim may be in after the road traffic accident, whilst respecting the rights of the compensator or tortfeasor. The victim should receive a reasoned response regarding the […]
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The Charter of Road Traffic Victims’ Rights has received strong backing in Belgium as both the Bureau belge des Assureurs Automobiles | Belgisch Bureau van de Autoverzekeraars (BBAA-BBAV) and the Fonds Commun de Garantie belge | Belgisch Gemeenschappelijk Waarborgfonds (FCGB-BGWF), become official supporters. BBAA-BBAV is the Belgian Green Card Bureau. It was founded in 1957
Principle 4: The victim’s claim should be handled pro-actively, diligently and respectfully. Within an appropriate time period the victim should receive information about the process by which the claim will be handled and by whom. In examining the details behind this principle, what stands out is the emphasis on respect and empathy for the
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Portuguese insurer Mudum – Companhia de Seguros, S.A, has become the first insurance provider to officially support the Charter of Road Traffic Victims’ Rights. The Lisbon headquartered organisation said they decided to make their support official as the Charter represents “a crucial step toward ensuring that all those affected by such events receive the necessary
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Germany’s Deutsches Büro Grüne Karte e.V. (DBGK) and Verkehrsopferhilfe e.V. (VOH) have announced their support for the Charter of Road Traffic Victims’ Rights. DBGK is the German Green Card Bureau and acts as the institution responsible for handling motor liability insurance claims in Germany, within the framework of the international Green Card system. VOH is
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Principle 3: The victim should be given the statutory maximum period to present the claim and the evidence related to the claim. For the next piece in our series examining the details and context behind the various principles of the Charter of Road Traffic Victims’ Rights, our focus turns to Principle 3. Limitation periods
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Principle 2: The victim should not only be able to address a claim to the person violating the traffic rules or – if based on the operational risk of the use of a motor vehicle – to its keeper. If an entity (“the compensator”) was established by law to offer full or partial compensation for
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Principle 1: A victim of a road traffic accident is any person, natural or legal, suffering material or nonmaterial damage and/or personal injury, resulting from the use of a motor vehicle in road traffic. The victim should be entitled to receive compensation in the event that damage or injury has been caused by a person
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Bureau Andorrà has said the Charter of Road Traffic Victims Rights carries “international meaning”, signalling their “commitment to assist victims”. The remarks were made as the Andorran Bureau, officially known as Oficina Andorrana d’Entitats d’Assegurança d’Automòbil joined the list of supporter of the Charter. Since 1993, the commitment of the Bureau Andorrà has been focused
UCI (Ufficio Centrale Italiano) is the first Green Card Bureau to become an official supporter of the Charter for Road Traffic Victims Rights. They have hailed the importance of the Charter saying it helps “remind us that we must act fairly and transparently” towards victims. Following the recent launch of our campaign to encourage more
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