Supporting the Charter of Road Traffic Victims’ Rights is a quality mark of care for the insurance sector, according to CORIS Greece. The Athens based network of claims adjusters and assistance providers made their remarks as they became the latest organisation to join the list of official supporters of the Charter. Established in 1991 as […]
Biroul Asigurătorilor de Autovehicule din România (BAAR) has called on other insurers, Compensation Bodies and Guarantee Funds to endorse the Charter of Road Traffic Victims’ Rights and help integrate “its values into day to day practice across the Green Card System”. BAAR made their remarks as they added their name to the official list of supporters
Principle 6: The victim should have the opportunity to be heard in the claims handling process. The compensator should provide a reasoned reply to the victim’s claim within a reasonable timescale, explaining in particular the reasons for any partial or total rejection of the claim. The purpose behind Principle 6 of the Charter of
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The Swiss National Bureau of Insurance (NBI) and the Swiss National Guarantee Fund (NGF) have invited other insurers, claims handling companies, Green Card Bureaux and Guarantee Funds to join them in supporting the Charter of Road Traffic Victims’ Rights. They made their comments as their support for the Charter was officially confirmed, following formal approval
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Becoming an official supporter of the Charter of Road Traffic Victims’ Rights offers “certainty to victims in an ever evolving claims’ landscape”, according to Claims Corporation Network (CCN). CCN is the latest organisation to sign up to the Charter, which is a set of ideals aimed at helping those who are the victims of road
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Supporting the Charter of Road Traffic Victims’ Rights “reinforces our principles of responsibility, solidarity and social commitment”, according to Portuguese insurance provider, Crédito Agrícola Seguros. The Lisbon headquartered company made their remarks as they formally became an official supporter of the Charter, having already been active in promoting the Charter and its values over recent
Coris UK Ltd has become the first British based organisation to become an official supporter of the Charter of Road Traffic Victims’ Rights. They said they made this decision as supporting the Charter, “means standing with every person whose life has been changed by a road traffic incident”. The Charter of Road Traffic Victims’ Rights
Principle 5: The victim and/or their duly appointed representative(s) should be treated with fairness, dignity, respect and empathy, with due care for the situation in which the victim may be in after the road traffic accident, whilst respecting the rights of the compensator or tortfeasor. The victim should receive a reasoned response regarding the
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The Charter of Road Traffic Victims’ Rights has received strong backing in Belgium as both the Bureau belge des Assureurs Automobiles | Belgisch Bureau van de Autoverzekeraars (BBAA-BBAV) and the Fonds Commun de Garantie belge | Belgisch Gemeenschappelijk Waarborgfonds (FCGB-BGWF), become official supporters. BBAA-BBAV is the Belgian Green Card Bureau. It was founded in 1957
Principle 4: The victim’s claim should be handled pro-actively, diligently and respectfully. Within an appropriate time period the victim should receive information about the process by which the claim will be handled and by whom. In examining the details behind this principle, what stands out is the emphasis on respect and empathy for the
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